Frequently Asked Questions

Are PINK & GRAY's bags, sleeves and cases insulated?

No. Please follow your medication’s guidelines for temperature control. PINK & GRAY is not responsible for spoiled medications due exposure to extreme temperatures. Do not leave bags or sleeves in cars or outside during extreme temps.

Can I wash my PINK & GRAY bag?

The best way to clean the inside of your bag or sleeve is with a baby wipe or a wet paper towel. The outside of your bag can be cleaned by gently scrubbing the fabric with a sponge and water. Use mild soap if needed. Make sure you let it dry completely!

What are your shipping rates?

We offer $4.95 flat-rate shipping and handling per order in the United States.

Do you ship outside of the U.S.?

We are happy to give it a try! Please contact us by e-mail and we will send you a shipping estimate before you place your order.

When will I receive my order?

Please allow two weeks for delivery of non-personalized items and three weeks for personalized items.

Can you rush my order?

Occasionally, we may be able to rush an order. Please contact us by email before placing your order and let us know what items you're planning on ordering, when you need them by, and where they need to be shipped. We'll let you know what rush options are available, if any.

Can I make changes to my order?

If you'd like to request a change to an order, please contact us ASAP. Once a personalized item has gone into production, we can no longer make changes or cancel it.

Will I be charged sales tax?

Sales taxes are applied based on the location to which the order is being shipped.

Can you send my purchase directly to a gift recipient?

Yes. Enter your address in the billing section and the gift recipient's address in the shipping section. If you'd like to include a message with your gift, please do so at checkout.

What is your return policy?

We want you to be thrilled with your PINK & GRAY, and we are here to help. Due to the nature of personalized items, we are unable to accept returns of custom items. However, we are committed to your satisfaction, and will work with you if something turns out to be not quite right. Of course, if it is an error on our part, we will always make it right.


We have made every effort to accurately display our product colors on our website. However, please note that colors vary a bit due to the monitor they are viewed on.

What is your privacy policy?

The information received by PINK & GRAY will be kept confidential and secure. Your information will never be given or sold to a third party.


Keeping your medications safe is your responsibility. Please make sure you follow all recommended guidelines from your medications’ manufacturers to keep your medicines at the right temperature to prevent spoiling. PINK & GRAY does not guarantee protection of your medications from extreme temperatures and will not be responsible for damages arising from customers not following their medications’ guidelines. Please do not leave bags or sleeves in your car or outside during extreme temperatures!

By visiting our site, you agree that you will not copy, print, download or otherwise reproduce any part of our products by any means. You agree that neither PINK & GRAY nor its owners shall be liable for any direct, consequential or incidental damages arising out of any aspect of your order, including but not limited to products or delivery.